Our Ordering Privacy Policy Lac'es will not require or solicit any personal information from you unless you place an order. At that time, we only ask for personal information that is necessary to process and fulfill your order and that allows us to contact you regarding your order. All information collected is secure and used only to help us efficiently process and service your order. Lac'es does not sell or exchange any personal information with any other individuals, businesses, or organizations. Secure Online Ordering Since all of our online transactions are done through the PayPal secure server , you can be sure that your information is safe. PayPal's secure server software (SSL) is the industry standard and encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet. Placing an Order Placing an order with Lac'es is easy and safe .
PLEASE NOTE: You can also order over the phone with your credit card. When you have found a product you wish to purchase, just click the "Add to Cart" button next to the price and description of the product. This takes you to a secure page where you can view all of the products that you have selected for purchase. Once you are at the shopping cart page, you can change the quantity of a product you wish to purchase, or even delete the product all together from your shopping cart. You will also have the option to continue shopping through our site or proceed to the checkout page.
Viewing your shopping cart does NOT submit your order or commit you to any purchase.
When you are ready to check out, press the "Proceed to Checkout" button from the shopping cart.
All orders are charged in U.S. dollars. Payment for orders placed from outside the U.S. must be made with a credit card or money order made payable in U.S. dollars.
ORDERING ONLINE with a CREDIT CARD
Please fill out the requested information on the checkout page, including your credit card information
Select the "Credit card or direct cash payment via Paypal" radio buttom at the bottom of the checkout page
This will take you to the order confirmation page which provides you with your order information and asks you to edit or submit your order information.
Once you submit your order, your credit card information will be verified automatically and you will receive a message that your order and payment was received and approved Order Confirmation Once you submit your order, you should receive an email confirmation within 15 minutes or less. If you do not receive an email confirmation within this time, then either the provided email address was incorrect or we simply did not receive your order. In either case, please feel free to contact us to check on the status of your order. Delivery Times and Backorders To find out when your order will arrive, you need to consider the availability of the product(s) you ordered and the shipping option you select:
Availability + Shipping Time = Total Delivery Time
Unless otherwise noted, our products that are not on backorder are available for shipping within 5 business days. This means that if you place an order and select standard shipping, you should receive your product within 7 to 10 business days. See our shipping options section below. Sometimes we are able to rush an order sooner than the stated delivery time. If you have any shipping questions or wish to check on the availability of a product, please contact us. Backordered Products Occasionally, a product may be backordered and will not be available for shipping within our normal delivery schedule. If this is the case, we will contact you, provide you with an estimate of availability for the backordered product, and ask how you wish for us to fulfill your order. The options are as follows:
Ship currently available products by the shipping option you chose, then ship backordered product(s) when available by standard shipping with no additional shipping cost to you, or
Wait for backordered product(s) to become available, then ship entire order by the shipping option you chose, or
Ship currently available products by the shipping option you chose and cancel the backordered product(s). Shipping Options and Pricing Lac'es regularly ships to residential and commercial locations in the United States, Canada, and the rest of the world. We use United States Postal Service (USPS) Mail as our primary method of delivery in the US. We us Delivery Confirmation on all of our shipments US shipments that use USPS. Delivery Confirmation does not guarantee delivery, but it will tell us if your package was delivered or not and on the exact day and time. Using email, we supply you with the Delivery Confirmation number, when requested. If you did not receive your order and Delivery Confirmation confirms that it was delivered, we will not replace orders stolen from your mailbox or home.
We can ship to almost any additional location in the world. Also be aware that when shipping to locations outside of the United States, the customers is responsible for any and all applicable duty, taxes, and/or brokerage fees. Accurate Customs Forms will be completed by our shipping department. Our Return Policy At Lac'es, we will except your return when the following conditions are met:
All products come with a 7 day money back guarantee. If you would like to return a product, please contact us within 7 days of receiving your order and clearly mark the number on the outside of the return packaging. No return authorizations will be issued after this 7 day period. Return packages without a clearly marked return authorization will not be accepted and will be returned at the shippers expense.
The product is returned within 14 days of receiving return authorization. We will not assume responsibility for lost or damaged packages.
PLEASE NOTE:
Shipping costs for returns are not refundable.
Damaged or Defective Products:
To insure the highest possible quality, we fully inspect each product before it ships. We also fully guarantee all of our products to be free from workmanship defects. If any product is found to be defective, or has been damaged in shipping, we will arrange for return shipping and provide you with a refund or exchange, provided the conditions listed in our return policy are met.
Call Today: (425) 347-4280 | 
